FAQs

Frequently Asked Questions

Discretion & Privacy

Will my order be shipped discreetly?
Absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents. The return address and billing descriptor are neutral and do not reference our store name or product type.

Will my purchase appear on my bank or credit card statement?
Yes — your statement will show a discreet billing name that does not reveal the nature of your purchase. If you have questions about a specific charge, please contact us.

Is my personal information kept private?
We take your privacy seriously. Your personal data is never sold or shared with third parties for marketing purposes. Please review our Privacy Choices page for full details.

Shipping & Delivery

How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout. You will receive a tracking number by email once your order ships.

Do you ship internationally?
We currently ship within the United States. Please check back as we expand our shipping destinations.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and chosen shipping method. Free shipping may be available on qualifying orders — look for any active promotions at the top of our site.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied. Please review our full Return Policy for eligibility, timeframes, and instructions. For hygiene reasons, certain items may not be eligible for return once opened.

My item arrived damaged or defective — what do I do?
We're sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the issue and your order number. We'll make it right.

Product Safety & Care

Are your products body-safe?
Yes. We are committed to offering products made from body-safe, non-toxic materials such as medical-grade silicone, ABS plastic, and stainless steel. Product material details are listed on each product page.

How do I clean and care for my products?
We recommend cleaning your products before and after each use with a dedicated toy cleaner or mild soap and warm water. Always follow the care instructions included with your product. Avoid submerging non-waterproof items.

What lubricants are compatible with silicone products?
Water-based lubricants are safe to use with all silicone products. Avoid silicone-based lubricants with silicone toys, as they can degrade the material over time.

Orders & Payment

Can I modify or cancel my order after placing it?
We process orders quickly, but please contact us as soon as possible if you need to make a change. We'll do our best to accommodate your request before the order ships.

What payment methods do you accept?
We accept all major credit and debit cards. Additional payment options may be available at checkout.

Still have questions?
We're here to help. Contact us and we'll get back to you as soon as possible.